Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options will be available soon.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at info@olamiahaven.com as soon as possible.
Is it safe to shop on OLAMIA HAVEN?
Absolutely. Our store uses SSL encryption to keep your personal and payment information secure at all times.
Shipping & Delivery
Do you ship internationally?
Yes! We ship to South Africa and 28 countries worldwide including the US, UK, Australia, Canada, Germany, and more.
How long does delivery take?
Domestic (South Africa): 3–7 business days. International: 7–21 business days depending on your location.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this to track your delivery in real time.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please review our full Refund Policy for details.
How do I initiate a return?
Email us at info@olamiahaven.com with your order number and reason for return. Our team will guide you through the process.
Products
Are your products authentic and high quality?
Yes. All products listed on OLAMIA HAVEN are carefully sourced and curated to meet our quality standards.
Do you sell wigs and hair products?
Yes! Wigs & Hair is one of our core categories. Browse our full range under the Wigs & Hair section in the menu.
How do I find the right product for me?
Use the search bar or browse by category from the main menu. If you need help, feel free to contact us via our Contact Us page.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.
How do you handle my personal data?
We take your privacy seriously. Please read our Privacy Policy to understand how your data is collected and used.
Still have questions?
We're here to help! Reach out to us at info@olamiahaven.com or visit our Contact Us page.